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Questions about a pre-order or a purchaseĪerosoft does not have access to the Microsoft Account and billing system.ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING ISSUES) To discuss these matters, visit or contact Xbox live support Question about your personal informationĪerosoft cannot help with Microsoft account issues.MICROSOFT/XBOX ACCOUNT ISSUES AND QUESTIONS: For in-depth assistance with your Xbox Series X|S console, visit For basic technical support, search the Microsoft Flight Simulator Knowledge base articles. To find download and installation troubleshooting steps, search our knowledge base articles.įor in-depth troubleshooting, search the error code on or contact Microsoft Support.Īerosoft is unable to provide support for the Xbox Series X|S consoles. Corrupted or missing Windows 10 updatesĪerosoft can only provide limited Windows 10 and Store technical support.TECHNICAL ISSUES WITH THE MICROSOFT STORE & WINDOWS 10 For questions about your Game Pass subscription or account, visit or contact Xbox live support

Games Installation and download issues via Game Pass appĪerosoft is unable to provide technical support for Game Pass.

GAME PASS - DOWNLOAD, INSTALLATION, ACCOUNT & BILLING For in-depth assistance with Steam contact For support with this version, contacting the Microsoft Flight Simulator team directly here.Īerosoft cannot provide support for the Steam Client. ISSUES WITH THE RETAIL DISC VERSION (XBOX)Īerosoft does not produce the Xbox disc set of Microsoft Flight Simulator. Search our knowledge base articles by clicking here. Download and installation issues with the disc version.General questions about the disc version.

Please visit the Microsoft Flight Simulator dedicated knowledge base to find solutions or submit a request at For refunds, contact the Microsoft Flight Simulator marketplace team here.Īerosoft is unable to manage Marketplace purchases. PROBLEMS WITH AN ADD-ON FROM A THIRD PARTY DEVELOPER PURCHASED VIA THE IN-GAME MARKETPLACEįor issues or questions with a product purchased in the in-game marketplace that is not developed or published by Aerosoft, you'll need to reach out to the third party developer directly.

Issues with the content (missing feature, bug, feedback, etc.)įor issues or questions with Aerosoft addons, whether purchased from the in-game marketplace, a third party store, or, contact us directly by clicking here.

We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need.